Connecting 24/5 to Millennials: Providing Academic Support Services from a Learning Commons |
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| Authors: | Anne Cooper Moore Kimberly A Wells |
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| Institution: | 1. Department of Mathematics, Luoyang Normal University, Luoyang, Henan 471934, PR China;2. College of Science, University of Shanghai for Science and Technology, Shanghai 200093, PR China;3. Centre for Artificial Intelligence, Faculty of Engineering & Information Technology, University of Technology Sydney, Sydney, 2007, Australia;4. Department of Science, Texas A&M University at Qatar, Doha 23874, Qatar |
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| Abstract: | This study investigates user preferences for reference and technical support, services, and facilities featured in an academic library and Learning Commons through a 23-item questionnaire distributed to building entrants during one 24-hour period on March 14, 2006. Results revealed a strong preference for face-to-face assistance (including roving), suggested enhancements, and documented user demographics. |
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