Customer orientation in electronic government: Motives and effects |
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Authors: | Kuno Schedler Lukas Summermatter |
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Affiliation: | University of St. Gallen, Switzerland |
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Abstract: | Electronic government is attested to have the potential to shape public administrations to be more customer oriented. In order to be customer oriented, municipalities need knowledge about customer needs. Which municipalities explore customer needs and what do they change is investigated using data of a nationwide survey about e-government in Switzerland. |
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