A non-linear business process management maturity framework to apprehend future challenges |
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| Institution: | 1. Iterop, 1B rue Antoine Lavoisier, Colomiers, 31770, France;2. Dept of Industrial Engineering, Mines Albi Carmaux University, Allée des Sciences, Albi, 81000, France;1. Computer Science and Electrical Engineering Department, Lucian Blaga University of Sibiu, Romania;2. Department of Management Studies and Quantitative Methods, Parthenope University, Italy;3. Department of Informatics, University of Salerno, Italy;1. Department of Information Systems, Faculty of Computers and Informatics, Zagazig University, Zagazig, Sharqiyah, 44519, Egypt;2. Department of Decision Support, Faculty of Computers and Informatics, Zagazig University, Zagazig, Sharqiyah, 44519, Egypt;1. Dept of Computer Science, Chungbuk National University, Cheongju, Republic of Korea;2. School of Information and Communication Engineering, Chungbuk National University, Cheongju, Republic of Korea;3. Department of Computer Science, Hanyang University, Seoul, Republic of Korea;4. Department of Computer Science and Engineering, Sungkyunkwan University, Suwon, Republic of Korea;5. School of Computer Science and Engineering, Soongsil University, Seoul, Republic of Korea;1. Faculty of Management and Economy, Universiti Pendidikan Sultan Idris, Proton City, 35900, Tanjung Malim, Perak, Malaysia;2. Montpellier Business School, 2300, Avenue des Moulins, 34185, Montpellier Cedex 4, France;1. Operations & Information Systems Department, Manning School of Business (MSB), PTB Center, 74 University Avenue, Lowell, MA 01854, USA;2. King Fahd University of Petroleum & Minerals, KFUPM Business School, Dhahran 31261, Saudi Arabia;3. Department of Management Information Systems, College of Business and Management, University of Illinois Springfield, One University Plaza, UHB 4030, Springfield, IL 62703, USA;1. Faculty of Information Technology, University of Jyväskylä, Finland;2. Institute of Information Systems and Marketing, Karlsruhe Institute of Technology, Germany;3. Gamification Group, Faculty of Information Technology and Communication Sciences, Tampere University, Finland;4. Gamification Group, Faculty of Humanities, University of Turku, Finland |
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| Abstract: | In a context where enterprises and organizations aim to optimise their behaviour, obtain certifications and labels, and benefit from the smart use of information systems and technology, two considerations drive this research: (1) the weak maturity level of worldwide Business Process Management (BPM), which exposes the need to reconcile academic theories with industrial contexts, and (2) the need for upcoming software functionalities that prioritize removing the barriers frequently encountered by industrialists when trying to implement the method. To reach such goals, this research work has developed a conceptual framework to represent the BPM implementation state. It is built along three axes: the BPM Cycle (Design, Enact, Maintain), the Field (Culture, Business, IT) and the Abstraction Level (Data, Jobs, Behaviour). An organization’s overall BPM maturity can thus be evaluated by positioning its capabilities along the framework’s axes. It is also suggested that the framework be used to track the implementation of new procedures in an organisation. The framework is presented and detailed before being applied to a complete case study. |
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| Keywords: | Business process management Maturity framework Non-linear framework 3D maturity framework Organization Continuous improvement Maturity evaluation |
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