Accessible service delivery of child welfare services and differential response models |
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| Institution: | 1. Valga municipality, Valga Linnavalitsus, Puiestee 8, 68203 Valga, Estonia;2. Tallinn University, Narva mnt 25, 10120 Tallinn, Estonia;1. Factor-Inwentash Faculty of Social Work, University of Toronto, Canada;2. School of Social Work, McGill University, Canada;3. Kempe Center for the Prevention and Treatment of Child Abuse and Neglect, University of Colorado, United States;1. Factor-Inwentash Faculty of Social Work, University of Toronto, 246 Bloor Street West, Toronto, ON M5S 1V4, Canada;2. Native Child and Family Services of Toronto, Toronto, ON, Canada |
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| Abstract: | This article presents the results of a study of the impacts of accessible neighborhood and school service delivery formats for front-line child protection services within a flexible response model of child welfare in southwest Ontario, Canada. More specifically, this article looks at the contributions that these accessible service delivery models made to: (a) clients willingness to ask for help, (b) establishing constructive helping relationships, (c) accessing services and supports, (d) bridging the gap between mandated and supportive services, and (e) community engagement. The article also shows how the existing child protection service template constrained the accomplishments possible through these service delivery innovations. Accessible and central service delivery sites differed in notable ways in each of these areas. |
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| Keywords: | Differential response Helping relationships Co-location Service partnerships Community engagement |
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