| 关于信息咨询服务哲学的思考 |
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| 引用本文： | 褚峻. 关于信息咨询服务哲学的思考[J]. 图书情报工作, 2005, 49(5): 6-9 |
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| 作者姓名： | 褚峻 |
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| 作者单位： | 中国人民大学信息资源管理学院 北京 100872 |
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| 摘 要： | 阐述信息咨询企业对信息资源、咨询产品及客户服务三个方面的价值取向;探讨对咨询企业应具备服务创新、服务规范化与控制、客户沟通、合作竞争等理念的认识以及客观求实、诚信守秘、社会责任等服务伦理问题。
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| 关 键 词： | 信息咨询 信息服务 服务哲学 |
| 收稿时间： | 2005-03-22 |
| 修稿时间： | 2005-03-22 |
Philosophy Reflections on Information Consulting Services |
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| CHU Jun. Philosophy Reflections on Information Consulting Services[J]. Library and Information Service, 2005, 49(5): 6-9 |
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| Authors: | CHU Jun |
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| Affiliation: | School of Information Resource Management, Renmin University of China, Beijing 100872 |
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| Abstract: | In this paper it is believed that three respects may play an impm'tant role in a successful consulting service, which are in-formation resources from various channels, consuhing services provided tot clients and the consulting products that meet the clients re-quirements. In addition, it is thought that a successful information consulting also depends on the sense of service innovation, servicestandardization, and good communication with customel~ and collaboration with competitive partners in the consulting field. At last,moral and ethical issues in the consulting services are discussed in this paper as well. |
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| Keywords: | information consulting information service philosophy |
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