Fostering the Suspension of Disbelief: The Role of Authenticity in Goal-Based Scenarios

Goal-based scenarios (GBSs) have become a mainstay of Andersen Consulting’s 900 million dollar efforts to train its employees. Utilizing a theoretical framework based upon social constructivist theory, we create classroom learning environments that use theatrical elements to simulate real-world client engagements. The suspension of disbelief, however, is one factor that can be detrimental to human learning in immersive simulations. This paper describes one of our school designs, constructs a theoretical framework to support our approach, examines some of the factors associated with the suspension of disbelief, and makes recommendations for enhancing the authenticity of goal-based scenarios.