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| 引用本文： | 范晓虹,刘志江.??????????????????[J].图书情报工作,1999,0(1):11-16. |
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| 作者姓名： | 范晓虹 刘志江 |
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| 作者单位： | ???????????????, ???? 100871 |
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| 摘 要： | 在深入分析信息服务、信息服务质量和信息服务质量评估的特性的基础上 ,提出信息服务质量评估的原则和评价的综合指标体系 ,并详细探讨每一类评估技术与评估模型
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| 关 键 词： | ??????? ??????????? ???????? ???????? |
The Evaluation of Information Service Quality |
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| Fan Xiaohong,Liu Zhijiang.The Evaluation of Information Service Quality[J].Library and Information Service,1999,0(1):11-16. |
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| Authors: | Fan Xiaohong Liu Zhijiang |
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| Institution: | Department of Information Management, Peking University |
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| Abstract: | ??Based on a thorough ananlysis of the specific property of information service,information service quality and quality evaluation,this paper puts forward several principles of quality evaluation,and advance an unifiled target system of evaluation,and goes futher into every kind of evaluation technology and evaluation models. |
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