| 基于读者满意度的高校图书馆读者服务策略 |
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| 引用本文： | 段红.基于读者满意度的高校图书馆读者服务策略[J].新疆教育学院学报,2013(2):105-108. |
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| 作者姓名： | 段红 |
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| 作者单位： | 伊犁师范学院图书馆,新疆 伊宁,835000 |
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| 摘 要： | 文章从文献资源状况、服务态度、服务效率、服务设施、服务环境、馆员素质等方面探讨了影响读者满意度的因素,并针对这些影响因素提出提高读者满意度的相关措施。
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| 关 键 词： | 高校图书馆 读者满意 信息服务 影响因素 |
A Discussion on the Service of College Libraries from the Perspective of Readers Satisfaction |
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| Duan Hong.A Discussion on the Service of College Libraries from the Perspective of Readers Satisfaction[J].Journal of Xinjiang Education Institute,2013(2):105-108. |
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| Authors: | Duan Hong |
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| Institution: | Duan Hong (Library, Ili Normal University, Ili 835000, Xinjiang) |
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| Abstract: | This paper discusses the factors that influence the readers satisfaction from the perspectives of the situation of document and materials, service attitude, efficiency, facility, environment, and the quality of li- brarians. Solutions as to how to deal with these problems are also provided in the paper. |
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| Keywords: | libraries of colleges reader~ satisfaction information service factors of influence |
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