How system quality influences mobile BI use: The mediating role of engagement |
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| Institution: | 1. Tilburg University, The Netherlands;2. Vlerick Business School, Belgium;3. School of Economics and Management, Lund University, Sweden;4. Faculty of Economics, University of Ljubljana, Slovenia;5. NOVA IMS, Lisbon, Portugal;1. Department of Information Systems and Cyber Security, The University of Texas at San Antonio, 1 UTSA Circle, San Antonio, TX 78249, United States;2. School of Business Administration at Southwestern University of Finance and Economics, No. 555 LiuTai Ave, Wenjiang District, Chengdu 610074, China;1. Pico Digital, 8880 Rehco Road, San Diego, CA 92121, USA;2. University of Bradford Faculty of Management and Law, Emm Lane, Bradford, West Yorkshire BD9 4JL, UK;1. Department of Informatics and Computer Science, College of Business, Idaho State University, Pocatello, ID 83209, United States;2. Department of Information Systems and Cyber Security, College of Business, The University of Texas at San Antonio, San Antonio, TX 78249, United States;3. Department of Neurosurgery, The University of Texas Health Science Center at San Antonio, San Antonio, TX 78229, United States;1. Faculty of Computer Science and Information Technology, University of Malaya (UM), 50603 Kuala Lumpur, Malaysia;2. Center for Mobile Cloud Computing Research, University of Malaya (UM), 50603 Kuala Lumpur, Malaysia;3. Xi''an Jiaotong Liverpool University, Suzhou, China;1. University of Johannesburg, Department of Marketing Management, Auckland Park Bunting Road Campus, K Red 8, Johannesburg 2006, South Africa;2. University of Johannesburg, Department of Marketing Management, Auckland Park Kingsway Campus, C Ring 605, Johannesburg, South Africa;3. University of the Witwatersrand, School of Economic and Business Sciences, 1 Jan Smuts Avenue, Braamfontein, 2000 Johannesburg, South Africa |
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| Abstract: | Despite the recognized value that mobile BI (m-BI) brings to firms, our understanding of the use of m-BI and its determinants are limited. In this study, we suggest that m-BI system quality characteristics may be among the factors that influence m-BI use. Yet, in the information systems (IS) literature there is mixed support for the relationship between system quality and system use at the individual level. Given there is research suggesting that engaged users are an indication of the technology’s success, we believe that ‘engagement’ may be the key to understanding the relationship discrepancy between system quality and use. To address this gap, we conducted a quantitative study of key informants who use m-BI, to understand what the key m-BI capabilities are and other success dimensions perceived as important by users. The results indicate that m-BI system quality attributes affect m-BI use indirectly through engagement, with this finding contributing to understanding of the complexity of IS use in mobile technologies. |
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| Keywords: | Mobile business intelligence Engagement Use System quality |
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