A multicultural study of biometric privacy concerns in a fire ground accountability crisis response system |
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| Affiliation: | 1. Department of Information Systems and Cyber Security, The University of Texas at San Antonio, 1 UTSA Circle, San Antonio, TX 78249, United States;2. School of Business Administration at Southwestern University of Finance and Economics, No. 555 LiuTai Ave, Wenjiang District, Chengdu 610074, China;1. Faculty of Computer Science and Information Technology, University of Malaya (UM), 50603 Kuala Lumpur, Malaysia;2. Center for Mobile Cloud Computing Research, University of Malaya (UM), 50603 Kuala Lumpur, Malaysia;3. International Business School Suzhou, Xi''an Jiaotong Liverpool University, Suzhou, China;1. Kedge Business School, Department of Marketing, Rue Antoine Bourdelle, Domaine de Luminy BP 921, 13 288 Marseille Cedex 9, France;2. Department of Industrial and Information Engineering & Economics, University of L’Aquila, c/o ex Felix Impianti, Via G. Gronchi 18, Zona Industriale Pile, 67100 L’AQUILA, AQ, Italy;1. Department of Software Engineering, Faculty of Computer Science and Information Technology, University of Malaya, 50603 Kuala Lumpur, Malaysia;2. Department of Computer Science, COMSATS Institute of Information Technology (CIIT), Pakistan;3. International Business School Suzhou, Xi''an Jiaotong Liverpool University, Suzhou, China;1. Faculty of Computer Science and Information Technology, University of Malaya (UM), 50603 Kuala Lumpur, Malaysia;2. Center for Mobile Cloud Computing Research, University of Malaya (UM), 50603 Kuala Lumpur, Malaysia;3. Xi''an Jiaotong Liverpool University, Suzhou, China;1. Tilburg University, The Netherlands;2. Vlerick Business School, Belgium;3. School of Economics and Management, Lund University, Sweden;4. Faculty of Economics, University of Ljubljana, Slovenia;5. NOVA IMS, Lisbon, Portugal;1. Pico Digital, 8880 Rehco Road, San Diego, CA 92121, USA;2. University of Bradford Faculty of Management and Law, Emm Lane, Bradford, West Yorkshire BD9 4JL, UK |
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| Abstract: | Biometric technology is rapidly gaining popularity as an access control mechanism in the workplace. In some instances, systems relying on biometric technology for access control have not been well received by employees. One potential reason for resistance may be perceived privacy issues associated with organizational collection and use of biometric data. This research draws on previous organizational information handling and procedural fairness literature to frame and examine these underlying privacy issues. Perceived accountability, perceived vulnerability, and distrust were distilled from the previous literature as the primary dimensions of employee privacy concerns related to biometric technology. This study assesses the effects of these privacy concerns, how they vary based on the cultural influences of Anglos and Hispanics.Fire ground accountability is a critical management objective in the firefighting domain. In multi-unit or multi-agency crisis response scenarios, the on-scene incident commander tracks and accounts for each first responder. This research designed and deployed a new fire ground accountability system that tracked firefighters through finger pattern-based biometric logins to their assigned positions on the firefighting apparatus. An instrument measuring level of privacy concern on three underlying dimensions and demographic data was developed, validated and administered in a quasi-experimental field study. A pre-test–post-test survey methodology was employed to detect potential differences in privacy concerns as familiarity with the system increased. The study shows that Anglo and Hispanic subjects frame privacy issues differently associated with use of biometric technology in a fire ground accountability system. Finally, the study showed that some privacy concerns such as distrust and perceived vulnerability can be alleviated through system use with changes in post-use privacy concerns moderated by ethnic affiliation. |
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| Keywords: | Crisis response systems Biometrics Privacy Case study Ethnicity Human-computer interaction |
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