研究生满意度理论基础与指标构建

厘清研究生满意度基本理论对于研究生满意度理论研究与实践调查具有重要意义。研究生满意度理论基础主要包括态度理论、需要理论、激励理论、期望理论以及顾客满意度理论。研究生满意度区别于顾客满意度，具有主体能动性与差异性以及需求的心智性与精神性、难替换性、高层次性、研究性特征。基于研究生教育与研究生满意度的特点，本研究从课程教学、科学研究、导师指导、管理服务四个维度构建了研究生满意度测量指标，以期为研究生满意度调查研究提供参考。

Theoretical Basis and Index of Graduate Student Satisfaction

Clarifying the basic theory of graduate student satisfaction is an issue of great significance. The basic theory consists of the attitude theory, needs theory, incentive theory, expectancy theory and customer satisfaction theory. Student satisfaction is different from customer satisfaction in that the former features subjective initiative and difference, with mental and emotional demands, and a hard-to-replace, high-level and inquisitive nature. Based on the characteristics of graduate education and student satisfaction, this study presents an index for graduate student satisfaction from the four aspects of teaching, research, supervision and management service. It is hoped that this index will be beneficial for investigations into graduate student satisfaction.