| 服务质量分析系统的设计与实现* |
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| 引用本文： | 阚德涛. 服务质量分析系统的设计与实现*[J]. 现代图书情报技术, 2009, 25(5): 76-80 |
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| 作者姓名： | 阚德涛 |
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| 作者单位： | 南京邮电大学图书馆,南京,210003 |
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| 基金项目： | 南京邮电大学青蓝计划基金 |
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| 摘 要： | 从读者特征、服务质量和读者行为意愿相关性、服务质量维度对读者行为意愿影响等角度扩展服务质量评价系统的分析功能，并对系统实现的相关分析、回归分析等算法进行研究，为图书馆拓展服务质量评价系统功能提供一定的参考依据。
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| 关 键 词： | 服务质量 分析系统 相关分析 回归分析 |
| 收稿时间： | 2009-02-18 |
| 修稿时间： | 2009-04-01 |
Design and Implementation of Service Quality Analysis System |
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| Kan Detao. Design and Implementation of Service Quality Analysis System[J]. New Technology of Library and Information Service, 2009, 25(5): 76-80 |
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| Authors: | Kan Detao |
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| Affiliation: | (Library of Nanjing University of Posts and Telecommunications, Nanjing 210003China) |
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| Abstract: | This paper extends the analysis fuction from the aspects such as the analysis of readers’ character, the analysis of the correlation between service quality and readers’ willing to use library, the analysis of the influence of service quality evaluation dimensions on readers’ willing to use library. Then, the analysis methods of correlation and regression is studied to implement the function. It can offer a reference in the work of extending service quality evaluation system for libraries. |
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| Keywords: | Service quality Analysis system Correlation analysis Regression analysis |
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