| 研究读者需求,改善高校电子阅览室信息服务 |
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| 引用本文： | 龚玉兰,杨凌云.研究读者需求,改善高校电子阅览室信息服务[J].图书馆,2006(2):112-113,107. |
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| 作者姓名： | 龚玉兰 杨凌云 |
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| 作者单位： | 长沙理工大学,湖南,长沙,410076 |
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| 摘 要： | 本文运用人力资源和客户服务营销的有关理论，分析了读者需求，对改善高校电子阅览室信息服务，提出了自己的见解。
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| 关 键 词： | 读者需求 电子阅览室工作人员 动态信息咨询 |
| 收稿时间： | 2005-10 |
| 修稿时间： | 2005-10 |
Analyzing Readers' Needs for the Improvement of Information Service in E -reading Rooms of Academic Library |
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| Gong Yulan,Yang Linyun.Analyzing Readers'''' Needs for the Improvement of Information Service in E -reading Rooms of Academic Library[J].Library,2006(2):112-113,107. |
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| Authors: | Gong Yulan Yang Linyun |
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| Institution: | Changsha University of Science and Technology |
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| Abstract: | This paper, adopting relevant theories in human resources and client service and marketing, analyzes the personality differences of dominant readers in terms of needs and proposes some ideas about the improvement of information service in e -reading rooms of a university library. |
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