Observing intercultural communication: A proposal of theory and method

Techniques for analyzing intercultural communication should minimize subjective intrusion by observers and maximize the potential benefit of analysis to communicators. Interchange between communicators is defined transactionally as events involving simultaneous change in (1) a communicator, (2) other communicators encountered by that communicator, and (3) what is known about these encounters. Interchange in dyadic communication is explained in terms of an ABX model, which is phenomenal rather than objective for an observer and in which X signifies mutual experience between communicators A and B. X is the focus of empirical investigation by the observer, who conducts parallel interviews with A and B and cross checks them. Comparison of different sets of interviews indicates which variables are persistent in intercultural communication. Research procedures are proposed for rigorous evaluation of the transactional model.