| Abstract: | ABSTRACT This case study illustrates one of the many possible ways to implement Kaufman's Organizational Elements Model (1992, 2000) for identifying and aligning organizational results and the means to achieve them. The model was applied in the context of a needs assessment effort between the Florida State University's Office for Needs Assessment & Planning (ONAP) and the Vocational Rehabilitation Program at Florida Division of Blind Services (FDBS). Conducting this study and finding data that had such radical implications for decision‐making was life altering for many of the stakeholders, who up until that point were heavily focused on processes and resources, or at best, on Micro‐level results. Appropriate actions were taken to improve the performance system, but overall, one of the most significant contributions of this project was a new‐found focus on results, valuable results, and appropriate measures of success. |
