Mobile applications in government services (mG-App) from user's perspectives: A predictive modelling approach |
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| Institution: | 1. MIS Area, Indian Institute of Management, Tiruchirappalli, India;2. Information Systems Department, Sultan Qaboos University, Oman;3. Emerging Markets Research Centre (EMaRC), School of Management, Swansea University, Fabian Way, Swansea, SA1 8EN, UK;4. Information Systems Department, Sultan Qaboos University, Oman;1. University of Delaware, Newark, DE, United States;2. American Customer Satisfaction Index, Ann Arbor, MI, United States;3. Muma College of Business, University of South Florida, Tampa, Florida, United States;4. University of Maryland, College Park, MD, United States;1. Graduate School of Public Administration, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul 151-742, Republic of Korea;2. Master of Public Administration, Graduate School of Public Administration, Seoul National University, Republic of Korea |
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| Abstract: | Mobile applications are becoming a preferred delivery method for the government sector and contributing to more convenient and timely services to citizens. This study examines the intention to use mobile applications for the government services (mG-App) in Oman. This study extended the Unified Theory of Acceptance and Use of Technology (UTAUT) model by including two constructs namely trust and information quality. Data were collected from 513 mobile application users across Oman. The research model was analysed in two stages. First, structural equation modelling (SEM) was employed to determine significant determinants affecting users' acceptance of mG-App. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of determinants of acceptance of mG-App. The findings revealed that trust and performance expectancy are the strongest determinants influencing the acceptance of mG-App. The findings of this research have provided theoretical contributions to the existing research on mG-App and practical implications to decision-makers involved in the development and implementation of mG-App in in Oman. |
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