读者服务中的馆读冲突及心理学研究

在读者服务工作中,馆读(即馆员与读者)冲突是一种不可避免的现象,它对图书馆功能的实现具有消极作用。因此,我们要利用读者心理,巧妙地规避冲突;当冲突真正发生后,则要有效地予以制止。提高馆员的综合素质,特别是培养其良好的心理素质,是减少馆读冲突的核心。

Conflict between the Readers and Librarian on It's Mental Base

Among reader services,conflict of reading is an unavoidable phenomenon,which brings a negative impact to realization of library functions.So we should avoid conflicts skillfully by using the mentality of readers.When conflicts come really,we must put them down effectively.The core factor to reduce conflicts of reading is to improve integrated qualities of librarians,especially the favorable mental qualities.