Antecedents of resistance to enterprise systems: The IT leadership perspective |
| |
| Affiliation: | 1. Brazilian School of Public and Business Administration at Getulio Vargas Foundation, Brazil;2. Petrobras S.A. and COPPEAD — Federal University of Rio de Janeiro, Brazil;3. HMSWeb Tecnologia da Informação Ltd., Brazil;1. Department of Management, Room No.-6068-W, BITS Pilani, Pilani Campus, Pilani-333031 Rajasthan, India;2. Department of Management, BITS Pilani, Pilani Campus, Pilani-333031 Rajasthan, India;1. School of Business Administration, University of Houston–Victoria, 14000 University Boulevard, Sugar Land, TX 77479, USA;2. Dublin City University Business School, Glasnevin, Dublin 9, Ireland;3. School of Business, Howard University, 2600 Sixth Street, NW, Washington, D.C. 20059, USA;4. Organizational Behavior, Management Development Institute, Mehrauli Road, Sukhrali, Gurgaon 122 007, India |
| |
| Abstract: | The objective of this study is to determine the resistance antecedents to enterprise systems. Thus, by reviewing the extant literature with respect to resistance behavior to information systems, a theoretical model containing the factors that influence user resistance behavior to enterprise systems was compiled. Then, via a web survey, 169 valid questionnaires filled out by Brazilian IT managers who had already implemented enterprise resource planning (ERP) systems were obtained. From there, the research drew on factor analysis and structural equation modeling techniques to refine and test the proposed model. It was found that “systems” and “personal inclination” factors explain about 49% of the variance related to resistance to enterprise systems. The former factor reveals that the characteristics of the enterprise system to be implemented can lead to resistance to implementation per se, whereas the latter suggests that individuals with an inherent bias to resist change might make the implementation of a new ERP system difficult. |
| |
| Keywords: | |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
