| 提升服务品质 打造市民学习天堂——以南京图书馆为例 |
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| 引用本文： | 黄世刚. 提升服务品质 打造市民学习天堂——以南京图书馆为例[J]. 江西图书馆学刊, 2013, 43(3): 63-65 |
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| 作者姓名： | 黄世刚 |
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| 作者单位： | 南京图书馆,江苏南京,210018 |
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| 摘 要： | 以南京图书馆的工作实践为基础,围绕免费开放的主线,介绍了南京图书馆的读者服务工作经验,分析了存在的问题,指出下一步应从更新服务理念、拓展服务视野、推进服务深度等方面进一步提升服务品质。
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| 关 键 词： | 公共图书馆 免费开放 服务质量 |
Improving Service Quality, Building the People's Learning Paradise :Taking Nanjing Library as an Example |
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| HUANG Shi-gang. Improving Service Quality, Building the People's Learning Paradise :Taking Nanjing Library as an Example[J]. The Journal of the Library Science in Jiangxi, 2013, 43(3): 63-65 |
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| Authors: | HUANG Shi-gang |
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| Affiliation: | HUANG Shi-gang (Nanjing Library, Nanjing 210018, China) |
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| Abstract: | Based on the working practice, focusing on the free opening and service first concept, this paper introduces the main achievements obtained by Nanjing Library. This paper also analyzes the existing problems and points out the next step work, that is to say, updating the service concept, deepening the service depth and improving the service quality must be strengthened. |
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| Keywords: | public library free opening service quality |
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