Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem |
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| Authors: | Scott W. H. Young Sara Mannheimer Doralyn Rossmann David Swedman Justin D. Shanks |
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| Affiliation: | 1. Library, Montana State University, Bozeman, Montana, USAswyoung@montana.edu!["ORCID]("//:0" "\"ORCID") https://orcid.org/0000-0002-3082-4057;3. Library, Montana State University, Bozeman, Montana, USAhttps://orcid.org/0000-0002-1433-6782;4. Library, Montana State University, Bozeman, Montana, USAhttps://orcid.org/0000-0002-6490-4223;5. Library, Montana State University, Bozeman, Montana, USAhttps://orcid.org/0000-0001-5241-2582;6. Library, Montana State University, Bozeman, Montana, USAhttps://orcid.org/0000-0002-0587-8256 |
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| Abstract: | ABSTRACTService blueprinting is a method for designing, assessing, and improving services. This article provides a practical overview of the service blueprinting process for library technology services. We begin by outlining the recent conversation around library technologies, service design, and service blueprinting. We then detail an iterative case study for the creation process of a service blueprint, followed by a discussion of the service insights and improvements that resulted from this activity. We conclude by offering a set of recommendations for creating and analyzing service blueprints. Ultimately, the service blueprint is a useful tool for understanding the operation of a service, and for situating that service within a broader and interconnected library ecosystem. |
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| Keywords: | Service design service blueprinting library technology service ecosystem |
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!["ORCID]({"type":"image","src":"/templates/jsp/images/orcid.png"} "\"ORCID")
https://orcid.org/0000-0002-3082-4057;3. Library, Montana State University, Bozeman, Montana, USA