ICT and an NGO: Difficulties in attempting to be extremely transparent |
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Authors: | A Vaccaro P Madsen |
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Institution: | 1. Department of Engineering and Public Policy, Carnegie Mellon University, Baker Hall 131, Pittsburgh, PA, 15213, USA 2. Catholic University of Portugal, FCEE, Palma de Cima, Lisbon, Portugal 3. Center for the Advancement of Applied Ethics and Political Philosophy, Carnegie Mellon University, Baker Hall 161F, Pittsburgh, PA, 15213, USA
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Abstract: | This paper analyzes the opportunities offered by information and communication technologies (ICTs) and the related ethical
issues, within the transparency practices of nongovernmental organizations (NGOs). Based upon a one-year study of a European
NGO, the Italian Association of Blind People, it presents compelling empirical evidence concerning the main ethical, social
and economic challenges that NGOs face in the development of more transparent relationships with the public and the related
role of ICTs, in particular, the organization’s website. This study shows that, although the attempt to be completely transparent
has great ethical value, ICT-enabled information disclosure is limited by privacy and security concerns and by pressure from
financial supporters and benefactors and potential NGO competitors who vie for grants and donations. The paper provides some
implications and suggestions for managers of NGOs and policy makers. |
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