| Abstract: | Consulting skills can be developed and improved through the use of a unique case format and method of case analysis. The format and methodology, developed by Argyris, is based in his theory of action. Argyris argues that consultants function out of two theories, one which they espouse and another which actually guides their words and actions, their theory-in-use. A consultant's theory-in-use is often tacit and thus unavailable for self-examination or correction. The analysis is conducted in a small group using a case which the consultant has constructed from an actual dialogue he or she has had with a client. The dialogue provides the means to examine possible contradictions between the consultant's theory-in-use and the espoused theory. In addition the analysis provides insight into inferences the consultant makes about the client's words and actions which may be incorrect. |
