| 档案馆用户满意度定量分析——兼论"两个体系"的建设 |
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| 引用本文： | 刘金霞. 档案馆用户满意度定量分析——兼论"两个体系"的建设[J]. 档案学研究, 2010, 0(1) |
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| 作者姓名： | 刘金霞 |
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| 作者单位： | 四川大学历史文化学院,成都,610064 |
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| 摘 要： | 文章采用定量分析方法,分析了某档案馆近5年来用户满意度情况,指出导致用户满意度偏低的主要原因是馆藏资源结构缺陷、开放鉴定工作滞后、检索工具落后和用户个人能力参差不齐。针对这些问题,本文提出了提升档案馆用户满意度的策略:基本思路是实现两个转变,建立两个体系。具体措施包括修订有关法规,调整进馆范围;加大档案开放力度,减少利用限制;整合档案信息资源,实行多种模式的一站式服务等。
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| 关 键 词： | 档案利用 档案用户 满意度 两个体系 |
Quantitative Analysis on Satisfaction of Archive User |
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| Liu Jinxia. Quantitative Analysis on Satisfaction of Archive User[J]. Archives Science Study, 2010, 0(1) |
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| Authors: | Liu Jinxia |
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| Affiliation: | School of History and Culture of Sichuan University;Chengdu;610064 |
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| Abstract: | In this paper,the authors analyzes the users'satisfaction in the past five years in a certain archives by using quantitative analysis method.The results show that the structural defects of resources collection,the lagged opening and appraisal,inefficient search tools and the uneven levels of user's capacity result in the low users' satisfaction.In order to increase the users'satisfaction,a strategy is brought forward in this paper.Its essential considerations are to achieve two transforms and construct the ... |
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| Keywords: | Use of archives Archive user Satisfaction the Two Systems |
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