河北省高校图书馆虚拟参考咨询服务现状与对策研究

虚拟参考咨询服务是一种高效率的交互式数字咨询服务方式。调查显示．河北省大约有60％的高校图书馆开展了此项服务。但目前河北省高校图书馆的虚拟参考咨询服务还处于起步阶段，存在服务模式和服务内容单一、服务时间短和服务深度不够等方面的问题。建议通过微博、微信等多种媒介多渠道开展实时参考咨询服务，并开展联合咨询、数据挖掘等深层次服务。以提高河北省高校图书馆参考咨询服务水平。

Investigation and Analysis on Virtual Reference Service of Hebei University Libraries

Virtual reference service is an efficient interactive virtual reference service mode. Virtual reference service in Hebei University libraries is in the initial stage. There are some problems,such as single service pattern and service content, insufficient service time and so on. In order to improve the level of Hebei University libraries Virtual reference service, we can use various medias such as twitter,wechat to carry out the real-time reference service,and joint consultation, in--depth services such as data mining.