An assessment of strategies for information system evaluation: Lessons for education

Many evaluation strategies for information technology (IT) systems have been reported. There is general agreement that no single technique can deal with all IT investment projects and that contextualization is an important aspect of any evaluation. Research has been carried out over the last four years at Loughborough University to try to establish a range of complementary evaluation techniques. The results suggest that a range of techniques can provide a basis for developing the “correct” evaluation method for IT in education management and administration. Examples of evaluations in industry and commerce are used to illustrate how the nature and circumstances of implementation and integration barriers to IT systems can be identified.