| 我国酒店业盗窃案件的发生特征及其管理体系研究 |
| |
| 引用本文： | 谢朝武.我国酒店业盗窃案件的发生特征及其管理体系研究[J].华侨大学学报(哲学社会科学版),2010(3):74-82. |
| |
| 作者姓名： | 谢朝武 |
| |
| 作者单位： | 华侨大学,旅游学院,中国旅游研究院旅游安全研究基地,福建,泉州362021 |
| |
| 基金项目： | 教育部人文社科基金青年项目成果，国家旅游局重点科研项目，国侨办科研基金资助项目(08QSK03) |
| |
| 摘 要： | 识别酒店盗窃案件的发生特征是构建有效管理体系的基础。研究搜索和遴选了我国2000-2009年等10年间的酒店盗窃案件130起,通过案例信息的分解、编码构建案例数据库,通过对案例信息的统计来分析酒店盗窃案件的发生特征。并据此构建了针对酒店盗窃案件的管理体系,认为应从保安系统优化、全员防盗、时间管理、场所管理、服务管理和顾客管理等六个层面展开防盗工作。
|
| 关 键 词： | 酒店业 盗窃案件 发生特征 管理体系 |
About the Stealing Cases and its Management in Hotels of China |
| |
| XIE Chao-wu.About the Stealing Cases and its Management in Hotels of China[J].Journal of Huaqiao University(Humanities & Social Science),2010(3):74-82. |
| |
| Authors: | XIE Chao-wu |
| |
| Institution: | XIE Chao-wu (College of Tourism,Huaqiao Univ.,Quanzhou,362021,China) |
| |
| Abstract: | It is the base of constructing the effective management system to distinguish the characteristics of theft case in hotels. This research studies the 130 cases occurred in our country between 2000 and 2009 aiming to analysis the occurring characteristics of theft case in hotels by making the data base of theft cases. We think the management system for theft cases in hotels should take measures from the following six aspects：optimization of safeguard system,anti-theft of all employee,time management,location management,service management and customer management. |
| |
| Keywords: | hotels theft case occurring characteristics management system |
| 本文献已被 维普 万方数据 等数据库收录！ |
