Assessing the effectiveness of team-based structures in libraries |
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| Institution: | 1. Assistant Dean for Technical and Access Services, Pennsylvania State University Libraries, 510 Paterno Library, Curtin Road, University Park, PA 16802, USA;2. Head, Acquisition Services, Pennsylvania State University Libraries, 126 Paterno Library, Curtin Road, University Park, PA 16802, USA;1. Department of Materials Science and Engineering, University of Sheffield, S1 3JD, UK;2. UKAEA, Culham Centre for Fusion Energy, Culham Science Centre, Abingdon, Oxfordshire, OX14 3EB, UK;3. Department of Materials, University of Oxford, Parks Road, Oxford, OX1 3PH, UK;4. Institute of Ion Beam Physics and Materials Research, Helmholtz-Zentrum Dresden-Rossendorf, Dresden, 01328, Germany;1. University of Twente, Department of Industrial Engineering and Business Information Systems, Postbus 217, 7500 AE Enschede, The Netherlands;2. Victoria University of Wellington, School of Information Management, PO Box 600, Wellington 6140, New Zealand;3. University of Innsbruck, Technikerstraße 21b, 6020 Innsbruck, Austria;4. School of Social Sciences and Humanities, University of Tampere, FI-33014, Finland |
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| Abstract: | In the mid 1990s the technical services division at Pennsylvania State University Libraries was re-organized into the team environment. Teams were created as self-directed work teams, and continued to function without any assessment until 1999 when an administrative change forced an examination of their effectiveness. Concerns regarding the team organization were solicited in the form of individual meetings. Issues raised were documented and presented to the University’s Human Resources Department. A formal teams assessment survey was undertaken. The survey results were used to develop a structured environment in which to respond to the concerns and issues raised by the staff. A Management System for Performance was written as a tool by which the library can re-engineer the teams. |
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