Beyond Usability: The Study of Functionality of the 2.0 Online Catalogue (OPAC)

A usability test of Copac was carried out to inform developments in both its usability and functionality. Participants were assigned tasks, using specific system features, and their actions and thoughts were collected through think aloud to reveal potential issues with the system. Retrospective thinking and subsequent reflection were gathered in a focus group to provide greater insight into perceived functionality (current and potential) of the system. The study demonstrated the importance of the application of usability principles in the interface design. Many of the issues associated with search, records display, and use of specific features related to the attributes of ease of use, appearance, navigation, and terminology and provided the evidence base for re-design. The study also highlighted the importance of the users’ perceptions and expectations of functionality in the specific usage contexts. Continued user testing is recommended to inform further development of functionality in the broader contexts of information use to ensure the value and use of the system features are evident in the system design and meet the expectations of its users.