Seeking electronic information from government resources: A comparative analysis of two communities' web searching of municipal government websites |
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Authors: | Frank Lambert |
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Institution: | School of Library and Information Science, Kent State University, P.O. Box 5190, 314 University Library, Kent, OH 44242, USA |
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Abstract: | This study examines queries submitted through two municipal government websites over a 3-year period to discover patterns in information seeking that current web log analysis literature have not discovered or addressed. The findings reveal: in spite of subtle differences strong similarities remain between two different communities' information needs from municipal government websites; demographic variables and close physical proximity do not appear to affect these similarities; there appears to be a belief that municipal government websites can deliver all types of information; and, using methods presented in this paper, municipal governments may better manage their online information resources. |
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Keywords: | e-Government informatics Web log analysis Web search Government information |
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