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Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference |
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| Authors: | Marie L Radford Lynn Silipigni Connaway |
| Institution: | 1. Rutgers, The State University of New Jersey, Department of Library and Information Science, 4 Huntington Street, New Brunswick, NJ 08901 USA;2. OCLC Research, 6565 Kilgour Place, Dublin, OH 43017 USA |
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| 本文献已被 ScienceDirect 等数据库收录！ | |