Evolving Workflows: Knowing when to Hold'em,Knowing when to Fold'em

Electronic resource management (ERM) workflows in academic libraries are characterized by their complex and constantly shifting nature. This article describes four phases of effective workflow management including careful planning, development of workflow strategies, staffing and identification of resources, and integration of ERM and communication tools. The importance of supporting effective communication strategies is emphasized throughout the article. Information obtained from informal interviews with eight academic librarians provides discussion points on workflows given up and workflows maintained as libraries transition to larger electronic resource collections.