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Kenneth C. Laudon and Jane P. Laudon, Management Information System – Managing the Digital Firm (ninth ed.), Prentice-Hall, New Jersey (2005) ISBN: 0-131-53841-1. |
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| Authors: | Kshitij Grover |
| Institution: | aInformation Architecture and Knowledge Management, Kent State University, Ohio, 1120 Morris Road # 2, Kent, OH-44240, United States |
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