| 客户广义需求分类体系研究 |
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| 引用本文： | 王吉军,岳同启,张建明,王健.客户广义需求分类体系研究[J].大连大学学报,2002,23(6):48-54. |
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| 作者姓名： | 王吉军 岳同启 张建明 王健 |
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| 作者单位： | 1. 大连大学先进设计技术中心,辽宁,大连,116622
2. 大连大学先进设计技术中心,辽宁,大连,116622;大连理工大学机械工程学院,辽宁,大连,116023 |
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| 基金项目： | 大连市科技计划资助项目(2002AIGX025) |
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| 摘 要： | 研究了顾客需求的类型、信息调查的途径,建立了基于产品生命周期和供应链的广义客户需求分类树,设计了客户广义需求信息模板,为基于网络环境下的产品协同设计奠定了基础.
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| 关 键 词： | 客户需求 供应链 产品生命周期设计 |
| 文章编号： | 1008-2395(2002)06-0048-07 |
| 修稿时间： | 2002年10月28 |
Research of the system of customer requirement classification |
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| WANG Ji-jun,YUE Tong-qi,ZHANG Jian-ming,WANG Jian.Research of the system of customer requirement classification[J].Journal of Dalian University,2002,23(6):48-54. |
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| Authors: | WANG Ji-jun YUE Tong-qi ZHANG Jian-ming WANG Jian |
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| Abstract: | This paper has researched the system of customer requirement classification. In the section of customer requirement classification, the types of customer requirement and the approach of customer requirement have been presented. On the basis of the tree of customer requirement classification, we get the template of customer requirement and introduce its contents. The paper also expounds the contribution of life cycle engineering system for the customer requirement. At the end, the paper discusses the application of the customer requirement classification system in customer relationship management design. |
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| Keywords: | customer requirement CRM life cycle engineering design |
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