Assessing library services during a renovation

The Frazar Memorial Library at McNeese State University closed on the last day of the fall 2012 semester (December 8, 2012). The building remains under renovation through summer 2016. The library faculty anticipated big decreases in services. They studied the literature to establish baselines for those decreases. In response to these findings, the library staff tried to establish new service models to minimize the anticipated decline. This article measures the decline in library circulation, instruction, interlibrary loan (ILL), and reference services due to the renovation upheaval. The data presented in this study are anticipated to serve as a benchmark for subsequent actions for reversing the decline.