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Simplifying Electronic Reference |
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| Abstract: | ABSTRACT Utah State University has successfully implemented a service that incorporates e-mail reference and an appointment-based model. The advantages of the Term Paper & Research Assistance service are reviewed. The program incorporates a great deal of flexibility for the participating librarians and the clients they serve and eliminates the need for a “coordinator.” Use statistics and positive student feedback have underscored the service's potential for future growth. |
| Keywords: | Electronic reference reference services appointment-based reference service bibliographic instruction research consultation term paper counseling e-mail reference services automation |