用新的理念统领读者服务

读者服务是图书馆一切工作的核心,是图书馆赖以生存和发展的基础,因而服务质量好坏应由服务对象———读者来评判。该文从华中科技大学图书馆的实际出发,论述了该馆近几年在提高读者服务质量方面所作的一些有效探索。

Commanding the Reader Service with the New Idea

Reader service is not only the central part of the library work, but also the base on which the library exists and develops. Therefore the reader service should be evaluated by the readers, who are the service objects. With the practice of Huazhong Scientific and Technology University Library, this paper expounds some effective researches on how to enhance the quality of reader service in the recent years.