| Abstract: | Increasingly, customer satisfaction and business success depends as much on speed and timing as it does on the cost and quality of the goods we produce or the sendees we render. As such, doing things faster is becoming just as important as doing them better and cheaper. Increased efficiency, however, will not be attained simply by imploring employees to work harder or by increasing employee workloads. Increased efficiency can only be accomplished through the systematic analysis and reengineering of our work processes, including the elimination or minimization of all associated non-value adding process steps. DO CA TIM, a seven-step methodology for systematically identifying and eliminating or minimizing non-value adding process steps, is presented. The methodology is appropriate for analyzing and improving the execution of any human task; it is equally applicable to the rendering of services and the production of products. |
