UX and Your Library: A Scalable Model

User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is the goal of this article to present a model for improving Web site usability that can be scaled up or down depending on the resources available at your institution.