多维信任、知识转移与软件外包绩效

将信任视为多维变量，构建了多维信任、知识转移与软件外包绩效的影响关系模型。通过理论分析及对京津冀地区97个软件外包接发包企业的有效问卷调查和实证检验，研究发现，多维信任对知识转移、软件外包绩效的正向影响存在差异性；显性知识转移与隐性知识转移相比，对软件外包绩效影响更显著；知识转移在多维信任与软件外包绩效之间具有中介作用，其中知识转移在能力信任与软件外包绩效之间起到完全中介作用，在计算信任、善意信任与软件外包绩效之间均起到部分中介作用。

Multi-dimension trust,knowledge transfer and software outsourcing performance

This paper constructs the relationship theory model of multi-dimension trust, knowledge transfer and software outsourcing performance. Based on a theoretical analysis and an investigation into 97 software outsourcing enterprises in Jingjinji Region via a questionnaire and an empirical study, it is found that: firstly, multi-dimensional trust has different impact on the knowledge transfer and outsourcing performance. Secondly, explicit knowledge transfer has more significant influence on software outsourcing performance compared with tacit knowledge transfer. Thirdly, knowledge transfer has different mediating effects on various dimensional trust and outsourcing performance, in which knowledge transfer has completely mediating effect between ability-based trust and outsourcing performance and has partial mediating effect between calculus-based trust and outsourcing performance as well as kindness-based trust and outsourcing performance.