Using web.2.0 for the information support of employees: The promise of web 2.0

The experience from web 2.0 usage in libraries is analyzed. The potential uses of web 2.0 technology (the second-generation web) at enterprises are considered. Web 2.0 technology can be used in order to improve information support for employees via “the encyclopedia of knowledge,” based on Wiki technology, to promptly inform employees about news or new arrivals based on RSS technology, to discuss problems and cooperative work on projects using an internal blog, to navigate information resources using collective bookmarks and collective catalogs, and in other ways.