An Evaluation of the Reprographic Services at the KNUST Library,Kwame Nkrumah University of Science and Technology,Kumasi, Ghana

This paper evaluates the reprographic services of the Knust Library. It examines the concept of reprography, which is employed in the library in the provision of information services and focuses on photocopying services, the only reprographic service currently in place at Knust Library. Data for the study were obtained from official files, interviews, and personal observation for a period of one semester. An assessment of the performance of the Photocopy Department reveals that there were fluctuations in the income generated from photocopying services. Compared to the expenditure patterns, some of the expenses far outrun the income, but this scenario is a common problem in many African universities. Among the challenges are the advent of information and communication technology and the installation of campus-wide networks. The International Network for the Availability of Scientific Publications/Danish International Development Agency–sponsored projects have made it possible for users to access and download journal articles which hitherto could be obtained only through photocopying, which is governed by copyright legislation, frequent breakdown of photocopiers, and power outages. Appropriate recommendations are also offered to ensure smooth operations of the unit.