A holistic model for assessing organizational interoperability in public administration |
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| Institution: | 1. Harokopio University of Athens, Greece;2. National Centre of Public Administration and Local Government, Athens, Greece;1. Leuven Economics of Education Research, KU Leuven, Naamsestraat 69, 3000 Leuven, Belgium;2. UNU-MERIT, Maastricht University, Boschstraat 24, 6211 AX, Maastricht, the Netherlands;1. Universidade Federal do Parana, Department of Science and Information Management, 632 Prefeito Lothário Meissner Av, Jardim Botanico, Curitiba, PR, Brazil;2. Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas (FGV EAESP), Department of Technology and Data Science, 2029 9 de Julho Avenue, Bela Vista, São Paulo, SP, Brazil;3. HEC Montréal, Department of International Business, 3000 chemin de la Cote de Sainte Catherine, Montréal, Quebec H3T-2A7, Canada;1. Department for E-Governance and Administration, University for Continuing Education Krems, Dr.-Karl-Dorrek-Strasse 30, 3500 Krems a. d. Donau, Austria;2. University of the Aegean, 81100 Samos, Greece;3. INTRASOFT International S.A., Peania Attikis, Greece;4. University for Continuing Education Krems, 3500 Krems a. d. Donau, Austria |
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| Abstract: | Achieving organizational interoperability in public administration is a crucial factor for successful digital transformation, although there are still many challenges and limitations regarding organizational factors. A detailed and comparative review on the evaluation of existing assessment models and tools is provided revealing the need for a holistic assessment. As result of the research, a new model is introduced for organizational interoperability assessment enhancing existing holistic models and corresponding tools with additional attributes. The development process of the new model (MOIA) is presented and the justification of alignment with the corresponding recommendations of the new European Interoperability Framework (EIF) is described. An incremental methodological approach of evaluation waves is followed to assess the additional attributes required to consider barriers and concerns regarding organizational interoperability. The Greek Electronic Public Procurement System (ESIDIS) used as the case study to validate the use of the model and calculate model's attributes weights. |
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