Organizational maturity for co-creation: Towards a multi-attribute decision support model for public organizations

The paper conceptualizes a multi-attribute decision support model for the assessment of organizational maturity for co-creation, specifically for public organizations. This is achieved on the basis of a systematic literature review (i.e. content analysis) and analysis of two European case studies of promising collaborative practices (from UK and Slovenia). The co-creation drivers and barriers elicited from these two sources are integrated in a decision support model, thus setting the layout of a multi-attribute decision support model for the assessment of organizational maturity for co-creation. The final model conceptualized here consists of 25 attributes or criteria grouped into three categories: organization capacity, staff capacity, and a wider political and normative context in which public organizations act.