图书情报领域知识服务的系统化管理研究

图书情报机构要为用户提供卓越的知识服务,需要对整个服务过程进行扩充和整合,建立和完善知识服务体系。文章将系统论应用于图书情报领域,以系统的整体性、有序性、目标性和环境适用性等观点考查图书情报机构与外部环境信息交流、资源整合和内部价值链优化程度,在此基础上,提出了一个由用户需求识别、知识服务创造、知识服务传递、知识服务评估四个步骤来实现知识服务的封闭循环系统,为图书情报机构采取措施以保持、改进或提高原有的知识服务内容或方式进行了系统化设计。

The Research of Systematic Management of Knowledge Services in the Library and Information Field

Library and information institutions should provide users with excellent knowledge services which need expand and integrate the whole service process,establish and improve the knowledge service system.The article applies systems theory to the library and information field.From the aspect of the system's integrity,orderly nature,goals and environment,it examines not only the information institutions and the information exchange in the external environment,but the resource integration and optimization of the ...