| 面向CRM的动态质量体系管理模型及系统 |
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| 引用本文： | 汤云飞,蔡淑琴. 面向CRM的动态质量体系管理模型及系统[J]. 安阳师范学院学报, 2004, 0(1): 26-30 |
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| 作者姓名： | 汤云飞 蔡淑琴 |
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| 作者单位： | 华中科技大学,管理学院,湖北,武汉,430074 |
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| 摘 要： | 分析了企业现有ISO9000质量体系管理系统的局限性及其管理中存在的关键问题,建立了动态质量体系管理数据模型(DQSMDM),并给出了某大型工程机械制造企业实施基于此模型的质量体系管理系统的成功应用.
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| 关 键 词： | 客户关系管理 质量体系 数据模型 质量管理信息系统 动态质量 质量体系 管理模型 管理系统 Relationship Management Customer Based System Management Quality Dynamic Model 应用 实施 工程机械制造企业 数据模型 体系管理 问题 存在 分析 |
| 文章编号： | 1671-5330(2004)01-0026-05 |
| 修稿时间： | 2003-11-12 |
Data Model of Dynamic Quality System Management Based on Customer Relationship Management |
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| TANG Yun-fei,CAI Shu-qin. Data Model of Dynamic Quality System Management Based on Customer Relationship Management[J]. Journal of Aayang Teachers College, 2004, 0(1): 26-30 |
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| Authors: | TANG Yun-fei CAI Shu-qin |
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| Abstract: | The paper analyzes in detail the information hierarchy and flow of enterprise quality system management based on IS09000 quality management system, studies the reusing, reciting and retrospecting requirement to data model by quality system' s constitution and upgrade and durative quality improvement, discusses the localization of actual quality management information systems, puts forward a dynamic quality system management data model and its framework and functions, and summarizes the model s characteristic. Finally, it is shown that the model is very effective by a application instance. |
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| Keywords: | Customer Relationships Management Quality System Quality System Management Dynamic Quality System Management Data Model |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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