The Impact of Educational Technology on Training and Development in the Banking Sector

Recent sustainability and training and development reports have shown that banks are increasingly investing in training and development. While most banks are already utilising different forms of e-learning for certain types of training interventions and employee assessments, the focus going forward is to reinvent training within the organisation by making it more efficient, convenient, accessible and fun with educational technology. The aim of the study reported on in this article was to investigate the impact that educational technology has on training and development downtime, accessibility with regard to different learning platforms, return on investment (ROI), organisational culture and learning within the banking environment. A targeted sample of 110 respondents from 30 branches of one of the leading banks in South Africa were surveyed using a stratified random sampling approach. The study revealed that the bank has a strong organisational culture; and educational technology at the bank showed positive results with regard to decreasing downtime and seeing increased ROI.