| Abstract: | This research study examined how a multinational company determined what the critical success factors (CSFs) were for developing global e‐learning. The study analyzed how these CSFs were grouped together to make their management more efficient. There were 21 participants in the study who were key stakeholders from the United States, Europe, Latin America, and Asia. The results demonstrated that not all CSFs were deemed critical for every program and that what were considered CSFs early in the project often changed by the end of the project. In addition, the study showed that grouping the CSFs into common categories allowed the program development stakeholders to be more consistent and thorough in their ability to manage and address those CSFs throughout the project. Finally, the results demonstrated that for the study company, the best way to manage CSFs was to expand existing best practices and standard operating procedures to address global CSFs. |
