香港城市大学图书馆服务转型蓝图——从图书馆RFID项目开始

图书馆在信息与传播科技飞速发展的环境下,要从传统的馆员服务为主的模式转型至自助服务、网上服务、高附加价值信息服务为主的多渠道相结合的服务模式.香港城市大学图书馆从总分馆空间战略规划、电子资源配置、空间布局、组织变革、新服务开展等方面构建图书馆服务转型蓝图.RFID技术可以显著提升服务品质,是服务转型的重要内容.目前图书馆已进行了超高频RFID与高频RFID两个试验性子项目.在导入RFID过程中除技术因素外,图书馆在时间因素、空间资源、经费资源、人力资源、组织变革等方面均作了相应的配置,从而保证RFID项目获取最大的投资效益.表4.参考文献26.

The Blueprint for Service Transformation at the City University of Hong Kong Library: the Project for RFID Applications as the Starting Point

With rapid development in information and communication technologies,it is now time for libraries to re- position their service norms.From a traditional service mode that is manual-based,libraries should now become functionally more versatile through the provision of multifaceted services via different channels and modes such as self services,digital libraries and value-addodness.The Run Run Shaw Library at the City University of Hong Kong (hereafter the CityU Library),through strategic space planning between campuses,e-resources collection development, space re-organization,staff deployment and innovative new services,is now formulating a blueprint for its service transformation.RFID technology,offering opportunities for the CityU Library to improve its service quality,has thus become a core element of the blueprint.Two pilot projects that focused on the application of Ultra High Frequency (UHF)RFID and High Frequency(HF)RFID technologies respectively in the library environment have been kicked off.To achieve the best results,the CityU Library has taken into consideration different factors,such as time,space, budget,manpower and organization structure.Careful manipulation of the different factors generates the greatest synergy. 4 tabs.26 refs.