Implementation strategies for educational intranet resources

Recent events in UK Higher Education have caused university schools to look toward alternative means of enhancing and monitoring the quality of the service they provide. One approach utilises networked learning and teaching resources, in particular intranets. Two Schools at the University of Brighton commenced independent implementation of intranets at similar times. The subjects of the case studies are the School of Pharmacy and Biomolecular Sciences Intranet (SPI) and the Business School Intranet (BSI). This paper describes the two alternative strategies for intranet implementation, demonstrates the differing degrees of staff and student utilisation of these learning and teaching assets, identifies barriers to success within each and proposes solutions to address them. The paper proposes a unified strategy for effective intranet implementation and suggests measures to manage organisational resistance to change.