| Abstract: | For almost 30 years, training designers have tried to develop effective training for automated systems. Even with their best efforts, though, training has been seen as something other than the system itself. Specifically, training has been designed to help minimize the disruption caused by the implementation of the system. In the 1990s, a different effort will be called for. The system itself will have to take on much of the training responsibility—including minimizing disruption. This will require training designers, metamorphosed into full-scale performance technologists, to become part of thesystem design team itself, since their expertise will be crucial to effective system design. |
